HERE AT ET MEDIA & STUDIOS LLC,
WE TAKE YOUR REQUEST SERIOUSLY & AIM TO
MEET BEYOND YOUR EXPECTATIONS
EVERY TIME ON EVERY PROJECT.
We take your projects seriously. We aim to have all projects turned around in a two-week time frame unless specified in another client agreement. Two weeks does not include weekends and all federal holidays. If there is a delay in our turn-around time, we will notify the client in ample time. Some projects require a more ample turn-around time; however, the client will be informed if this pertains to their project.
Your project request will be responded to within 48 hours. This does exclude holidays. If we do not respond within the 48-hour time frame, please resubmit your request or follow up on your request. Request are and only request; it is not an agreement or contract for us to begin working. Once your request is accepted, the two weeks turnaround time begins, and we will start working.
PAYMENTS & DEPOSITS:
Deposit may be required for extensive websites, videography, and photography projects. Before we can begin working on these projects, you may be requested to pay a 25% deposit. Failure to pay the deposit within three days of the agreement forfeits your project request. Deposits are agreed upon at our discretion in communication with the client.
Invoices will be sent prior to the project being completed. Once the invoice is sent, you have 24 hours to pay the invoice. The client will be notified prior to the project what the cost will be. This gives the client ample time to prepare for the invoice to be paid. All payment methods will be listed o the invoice. Failing to pay the invoice within 24 hours will result in $10 per day late fees.
We aim to meet beyond your expectations on every project. If you are not satisfied, please let us know. We do not provide a refund for our work due to the designer's time and creative process. We will make every effort to create a product that makes our clients happy!
REFUSE OF SERVICE:
We obtain the right to reject any service/project that we are not comfortable with. Such projects may include Nudity, Pornography, Vile Language, or Offensive Material. We will notify the client if such projects are refused.
Every project four our clients are exclusive to our clients. No edits can be made to our work with another designer or persons once the product is purchased. We do provide three complimentary revisions for our work. Any designs or products that are conceptual and were not selected are to be discarded by the client. Use of those without our permission violates our rights.
Product RAW Files can be purchased from Ezekiel Taylor Media and Studios LLC at the owner's discretion. Purchases of such design files will cost up to 7x times the amount of the original design service.
Each project will have up to three revisions. Once the complete revision has been made, additional fees will apply. Project files are archived for revisions for six months. After six months, we cannot guarantee edits or modifications to your project. Please allow us 24-48 hours to fulfill your revisions request.
When you enter a project with us at Ezekiel Taylor Media and Studios LLC,
you are legally agreeing to these policies and procedures.